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2008 Best Deployment Scenario

Webroot Spy Sweeper Enterprise proves far more effective at removing spyware - A Fortune 100 Company


Background:
The organization is a Fortune 100 company and is one of the largest retailers in the United States with more than 2,000 retail locations, more than 300,000 employees worldwide and a vast network architecture with demanding security requirements. This organization has shown continued growth and now offers exclusive brands and economically-friendly products to support its large customer base. Additionally, the organization has expanded its reach to establish a global presence through expansion outside the U.S. and corporate sponsorship deals.

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Challenges:
Despite its requirement for best-of-breed security solutions, the organization primarily relied on Symantec Antivirus to protect its network of more than 30,000 desktops worldwide. There were various consumer based free anti-spyware solutions spread intermittently throughout its network to address isolated spyware outbreaks, however, an Enterprise based anti-spyware solution was not installed.

The organizations’s awareness of its spyware problem became apparent when its IT help desk began to observe an increase in help desk calls related to employee desktop performance. However, because there was no specific category for spyware-related issues within its help desk ticket system, the spyware problem went unresolved for a few years. Moreover, the organization’s management mistakenly believed that it was protected through its installation of Symantec Antivirus and was blind to the growing number of spyware infections on the company’s corporate desktops.

Despite the intent by the organization’s IT department to purchase Webroot Spy Sweeper Enterprise, there were many internal obstacles that prolonged the sales cycle. Budget for this security upgrade was approved, then subsequently denied several times; and convincing other internal departments of the need to upgrade to a best-of-breed anti-spyware solution when Symantec and other free anti-spyware solutions were already installed proved difficult.

Webroot
“Spy Sweeper was chosen based on three requirements 1) solid product that delivered results 2) enterprise console 3) professional and trustworthy staff.  Having implemented Spy Sweeper we have removed more than 15,000 infections from the environment.”
Customer Lead Engineer – Webroot


Issues:
The organization’s awareness of its spyware problem became apparent when its IT help desk began to observe an increase in help desk calls related to employee desktop performance. The typical IT response to performance-related issues was to reimage the desktop. After numerous calls and subsequent desktop reimages, the organization’s IT department became suspicious of the increase in desktop performance related tickets and began to think this increase might be due to spyware infections. In addition, Webroot ran its Spy Audit tool on the organization’s Enterprise network environment which again indicated a high level of spyware infection. This information, combined with the internal test results proved to be fairly alarming to the organization’s IT staff.

After further research into its spyware problem, the organization’s IT department discovered that in addition to the organization’s Symantec installation, various departments had also deployed free versions of consumer based anti-spyware software on many corporate desktops to help remove any isolated spyware infections. The internal legal department confirmed that the organization was violating numerous freeware license agreements by installing free consumer based software within an Enterprise environment.

Solution provided by Webroot: In order to legally protect its users, the organization was required to install an Enterprise-wide anti-spyware solution, which needed to be scalable and easily managed with 30,000+ users. Spy Sweeper Enterprise offered the organization all of the following:

Effective Spyware Detection and Removal
Spy Sweeper Enterprise incorporates Webroot's Comprehensive Removal Technology (CRT), the most advanced spyware removal technology in the industry. CRT uses adaptive recognition practices to remove processes, applications or files that may have changed during the remediation process or may not have been previously detected. The unique technology completely disables spyware programs detected on a system PC, rendering them ineffective. Using CRT, Spy Sweeper Enterprise assures system stability during and after the spyware removal process.

Real-time Protection with Smart Shields
Only Spy Sweeper Enterprise offers pro-active spyware blocking via Smart Shields that continuously protect the most common spyware entry points, including changes to system memory, registry entries, host files, startup processes, browser-hijackings and many other security settings.

Centralized Management
Using the web-based Spy Sweeper Enterprise console, IT administrators can easily configure and automate deployment of definitions, policies, sweep schedules and program updates throughout the organization.

Seamless, Scalable Deployment
Spy Sweeper Enterprise can seamlessly deployed throughout the organization via login script, an internal software management solution, or using a Group Policy in Active Directory. A single client or range of clients can be configured for rapid deployment based on IP addresses.

Comprehensive Threat Detection
Only Webroot offers the benefits of Phileas - the industry's first automated spyware surveillance system designed to proactively detect spyware on the Internet. This technology dramatically enhances Webroot's anti-spyware definition database and detection and removal capabilities. Spy Sweeper Enterprise provides the most accurate threat detection - minimizing the potential risk from misidentifying a mission-critical application as spyware.

Visibility - Reporting and Alerting
Visibility is one of the keys to controlling spyware in the enterprise. Webroot provides the tools needed to log and track instances of spyware across the enterprise. Extensive reporting features and quick graphical views provide detailed executive summaries, spy reports, and status updates. Administrators can customize reports to provide analysis of the spyware threat by workstation, group, type detected, and time.

Laptop and Remote User Management
Spy Sweeper Enterprise maintains the enforcement of administrator-set policies for laptop and remote users while they are away from the network. Users are also able to obtain definition updates directly from the Webroot server to ensure they always have the latest protection.

“Prior to the implementation of Webroot Spy Sweeper Enterprise, we were rebuilding 10-15 workstations a week due to spyware infections. Our rebuilds due to spyware have since been eliminated.”
Customer Desktop Support Manager – A Fortune 100 Company

Summary:
The organization is a Fortune 100 company and is one of the largest retailers in the United States, with more than 300,000 employees worldwide. This organization has shown continued growth and now offers exclusive brands and economically-friendly products to support its large customer base. Additionally, the organization has expanded its reach to establish a global presence through expansion outside the U.S. and corporate sponsorship deals. Dispite the organization’s current installation of Symantec AntiVirus, Webroot Spy Sweeper Enterprise proved far more effective at removing spyware during head-to-head testing and ultimately won the support of corporate IT leaders. Since installing Webroot Spy Sweeper Enterprise, the organization has removed more than 6,900 instances of adware, 21 system monitors and 586 Trojans within its enterprise environment.

Webroot Software
2560 55th Street
Boulder, CO 80301 U.S.A.
Tel: +Toll free: (866) 612-4227; Local: (303) 442-3813