Hilton Americas-Houston Deploys Intelligent Surveillance and Search from 3VR to Improve Security and Customer Service
Background: Hilton Americas-Houston is the cityâ€™s largest hotel containing the cityâ€™s largest number of guestrooms ballrooms hotel meeting space and the most technologically advanced services available under one roof. Situated between Toyota Center and Minute Maid Park it is a AAA Four Diamond rated hotel that boasts 1200 luxuriously appointed guestrooms 91500 square feet of flexible meeting space two restaurants lobby bar coffee emporium and full service spa and health club. Serving 624618 guests per year it is the number-one conference hotel in Houston.
Challenges: Despite the extensive number of surveillance cameras installed by hotels the captured footage is often largely useless. The video data piles up and security teams must sift through hundreds of hours of video when they need to find footage relating to an incident - a very time-consuming and unproductive task. The 3VR platform is the first solution that makes it possible to find relevant footage in seconds rather than hours and get real value from surveillance using technology that indexes and structures the video to make it searchable organized and manageable. 3VR also provides Hilton with new abilities to identify and address fraud including employee time theft monitoring and prevention. With more than 700 employees and an annual payroll of more than $16 million employee time theft has a significant impact. With their previous DVR system it was so time-consuming to crosscheck timecard exceptions and verify that employees were on site when they claimed to be that employee time theft was nearly impossible to avoid.
Solution provided by 3VR Security Inc: Hilton deployed 3VR technology to enhance their surveillance systems and provide guests with service and safety unprecedented in the hospitality industry. 3VRâ€™s sophisticated facial recognition license plate recognition and advanced motion analytics combine with 3VRâ€™s superior video quality to enable the hotel to identify and investigate potential security concerns in ways that were not possible before. For example hotel security staff have established a watchlist to help them monitor individuals who frequent the hotel but are not guests or employees. Alerts can notify security staff of a personâ€™s arrival on the premises and improve situational awareness throughout the hotel. Hilton Americas-Houston also employs the 3VR system to ensure the best possible service for their customers. For example Hilton locates lost guests or their possessions by using 3VRâ€™s facial color directional and object search capabilities. Recently hotel staff were able to find a misplaced suitcase within minutes by pinpointing surveillance footage of the luggage entering the hotel and then following its path by searching based on color and object. The hotel has also extended the use of 3VR to ensure timely and quality valet service. If guests experience a long wait time or vehicle damage video footage of the incident can be instantly located using 3VRâ€™s search and license plate recognition features to determine exactly what happened so hotel representatives can react accordingly. Additionally the hotel will soon be integrating 3VR with their reservation and front of house systems so that staff can prepare in advance for VIP arrivals and requests. They will also be using 3VRâ€™s people counting functionality to identify customer traffic flow and peak times for specific areas â€“ unprecedented offerings in the hospitality industry. Furthermore employee time theft crosschecks now take no more than a few minutes allowing the hotel to crack down on the practice of requesting time adjustmen
Summary: In the words of John Alan Moore Director of Security & Life Safety at Hilton Americas-Houston: â€œI have been in hotel security since 1990 and never seen anything that is able to do the things 3VR technology does. It is light years ahead of the DVR we previously had installed we are getting over 90 percent accuracy for facial recognition â€“ it can do things we had never even thought about. Not only is it immensely valuable from a security standpoint but it has also empowered us to take hotel customer service to the next level. We want to blow our guests away with our quality of service and are lucky to be the first hotel in Houston to use 3VR.
3VR Security Inc.
475 Brannan Street Suite 430
San Francisco CA 94107 U.S.A.